Albuquerque
2108 Candelaria Rd NE,
Albuquerque, NM 87107
800-325-7669
Denver
5165 Vasquez Blvd,
Denver, CO 80216
800-451-6749
El Paso
1054 Hawkins Blvd,
El Paso, TX 79915
800-592-1035

Dispatch / Service Writer – Denver, CO


Full-Time Planned Maintenance DISPATCH / SERVICE WRITER needed for a locally owned fast-paced forklift dealership in Denver. Candidate must have minimum of 2+ years previous experience, at least two 2 years of computer knowledge, basic data entry/keyboarding skills, proficient oral and written communication skills, ability to multi-task, strong customer service background and be able to lift up to 50 lbs. Must be self-motivated, have the ability to work independently and be a team player. Service administration, automotive or material handling background preferred.

 

Responsibilities include, but are not limited to:

 

  • Answer, and schedule Planned Maintenance service calls for 3 -5 (minimum) Field Service technicians
  • Verify customer has account or obtain credit and/or credit card information (from time to time). Generate quote estimates from service repairs and planned maintenance work. Open and close work orders. Review time card entries to work orders

 

Primary Job Responsibilities:

 

  • Answer customer requests for Field Service repairs and schedule a minimum of 25 – 30 Field Service technicians
  • Follow-up with customers and technicians to make sure FMH is providing a superior service
  • Technical information for repairs
  • Take calls for service from internal and external customers
  • Direct service technicians daily work
  • Review open jobs to assess scheduling and completion
  • Assist Billing Clerk with closing and billing jobs
  • Oversee securing and delivering parts for Field Service department
  • Promote good welfare among the company and its’ divisions
  • Perform other duties as assigned

 

 

Qualifications:

 

  • Must have a minimum of 2+ year(s) previous experience
  • High School Diploma, G.E.D. or equivalent
  • Prefer bilingual (English / Spanish) speaking and writing skills

 

 

Requirements – Knowledge, Skills and Abilities (KSAs):

 

  • Must have a working knowledge of the above titled position and how it relates to the overall business and its’ objectives
  • Must meet goals and objectives set forth by the company
  • Must conform to policies and procedures set forth by the company
  • Must have current driver’s license and acceptable driving record per WPI insurance carrier standards. (ONLY IF JOB REQUIRES)
  • Must be able to pass and maintain alcohol and drug testing requirements as required by the Department of Transportation. (ONLY IF JOB REQUIRES)
  • Must be able to lift 50 (ONLY IF JOB REQUIRES)
  • Must be able bend and twist several times a day
  • Must be computer literate, a Windows based environment preferred (MS Word, Excel, Outlook)
  • Must be dependable and able to work independently
  • Must maintain good client relations
  • Must maintain a professional appearance
  • Must promote and maintain a clean, neat and safe work environment
  • Must have the ability to work flexible hours, days, and weekends (as necessary)
  • Must have the ability to supervise and motivate others
  • Must have the ability to effectively evaluate others
  • Must protect the company assets and interest

 

Competitive benefits include:

  • Paid Time Off
  • Paid Holidays
  • Medical insurance with company contribution
  • Dental and Vision insurance
  • Ancillary insurance such as Life/AD&D, Short Term Disability and Long Term Disability
  • Flexible Spending Account
  • 401(k)

 

Compensation will depend upon the experience level of the selected candidate.

 

We are committed to providing a safe, drug-free work environment. Qualified applicants will be required to pass a pre-employment drug screen.

 

Please email resume with pay requirements to: Shawn Easter or fax to 303-468-9901.